Good article on ways that companies such as JetBlue can use text analytics to analyze thousands of emails for business intelligence How Text Analytics Drive Customer Insight - Business_intelligence - Analytics - Informationweek. Related articles By 2015, more than 30 percent of analytics projects will deliver insights based on structured and unstructured data (ctovision.com) LogiXML … Continue reading How Text Analytics Drive Customer Insight: a case from a Jet Blue disaster
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